用户@nicksaraev表示,他在10月31日下了4笔DGX Spark订单,结果全部被取消,他多次尝试后亚马逊不仅不让订单通过,还在所谓验证流程后直接关闭了他的账户。他分享的邮件显示,亚马逊称经过仔细审核决定关闭账户。
他表示此前从未遇到过这种问题,亚马逊只给了含糊的验证说辞,既没有明确说明违规原因,也没有提供申诉渠道,账户被封后,他的Prime会员、礼品卡余额和历史订单记录全部无法访问。
Epic Games CEO Tim Sweeney也没能幸免,他的账户虽然没被封,但下了两块NVIDIA GPU的订单后,后续常规订单开始不断被取消,他下单可以正常下,但在发货前就被临时砍掉。
Sweeney表示,这种情况发生在他下单购买显卡之后,此前他的常规订单一直正常,这意味着亚马逊的系统中,GPU购买行为似乎触发了某种标记机制,连带影响了后续所有订单。
目前无法确认这是系统故障还是亚马逊有意为之的反黄牛机制,计算硬件目前需求极高但供应稀缺,NVIDIA DGX Spark作为本地AI推理的热门设备经常一机难求,亚马逊可能在限制单个客户可购买的数量。
但在@nicksaraev的案例中,亚马逊直接封号而非仅取消订单,反应力度明显超出了常规限购范畴。
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The user @nicksaraev stated that he had placed four DGX Spark orders on 31 October, which had all been cancelled, and that after several attempts, the Amazon had not only refused to pass the order, but had also closed his account directly after the so-called validation process. The mail he shared indicated that Amazon said that the account had been closed after careful review.
He indicated that he had never experienced such problems before, that the Amazon had only given vague statements of proof, that neither the reasons for the violations nor the channels for recourse had been clearly stated, and that his Prime membership, the gift card balance and historical order records had been completely inaccessible after the accounts had been closed.
Epic Gomes CEO Tim Sweeney was not spared, and his account, though unsealed, began to be cancelled after two NVIDIA GPU orders were placed, and his subsequent routine orders were cancelled, and he was placed on a regular basis, but was temporarily cut off before the shipment.
Sweeney states that this took place after he issued a purchase order for GPU, after his regular order had been normal, which means that in the Amazon system, GPU purchases appeared to trigger some marking mechanism, which affected all subsequent orders.
It is not possible to confirm whether this is a system failure or a deliberate anti-Cow mechanism in Amazonia, where computing hardware is currently in very high demand but scarce supply, where NVIDIA DGX Spark, a hot device for local AI reasoning, is often difficult to obtain, and Amazonia may limit the amount available to individual customers.
In the case of @nicksaraev, however, the Amazon directly sealed, rather than simply cancelled, and the response clearly went beyond the conventional limit.
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