动画协会在为销售而建立的客户关系管理系统上开展法律业务
法律行动小组发现，为销售管道建造的软件同样可以方便地进行调查和成员通信。 随着AI agents承担分流工作，即使是非技术团队也在自己构建这些工作流程。
这一转变正在Motion Pictures Association Inc. 上演，周一。 协会将亚太、欧洲、拉丁美洲、加拿大和美国的办事处联系起来，据Melisa King(图片)、法律业务管理人和MPA的高级律师助理称。
“我们厨房有很多玩家，CRM模块不仅帮助我们进行内部交流，还帮助我们进行外部交流。” “因此我们的成员可以得到实时信息，找出缺少的东西，如果他们需要签署文件
金在星期一和丽贝卡·奈特谈话。 SiliconANGLE Media的直播工作室，他们讨论了MPA如何追踪反盗版案件，(* 下文披露。 )
AI 分类减轻法律操作负荷
每案从人始。 一个小费进来，一个调查员检查了它，案件进入一个板子上，在这个板子上，团队重压一个倒计时，一个停工信或诉讼。 King解释说，工作室的代理权也在那里被追踪所以调查员知道他们可以在哪里行动
“我以前认为，每个地区确实彼此独立工作，这使我们能够合作和协作。”
最新增加的是AI agent，即周一的一种工具。 com正在建造每一个高阶的参与者。 它为审查编辑海湾的信托伙伴网络提供安保咨询，然后由点名人决定谁需要跟踪。 King在发布之前进行了测试，并在没有编码背景的情况下建造。
她的称写道
对于一个小型的法律行动小组来说，报酬是时间、效率和分析，向成员展示诉讼前停止了多少案件。 King建议将CRM视为唯一销售工具的团队
“我要说，这是关于类固醇的项目管理，与这种类固醇有关的通信方面，”国王称。 “沟通是关键，因为它使每个人保持联系，特别是当人们在远程或混合工作或在世界各地工作时。”
SiliconANGLE及CUBE周一报导的部分内容。 com的精英活动：
(* 披露：CUBE是星期一的付费媒体合作伙伴。) com的精英活动。 无论是CUBE活动报道的主办方还是其他赞助方都没有对CUBE或SiliconANGLE上的内容进行编辑控制。
照片：SiliconANGLE
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Motion Picture Association runs its legal operations on a CRM built for sales
Legal operations teams are finding that software built for sales pipelines can just as easily run investigations and member communications. As AI agents take on triage work, even nontechnical teams are building those workflows themselves.
That shift is playing out at the Motion Picture Association Inc., where a CRM module on monday.com Ltd.’s AI work platform now anchors piracy investigations and content protection cases. It links offices in Asia-Pacific, Europe, Latin America, Canada and the U.S., according to Melisa King (pictured), legal operations administrator and senior paralegal at the MPA.
“We have a lot of players in the kitchen, and the CRM module helps us communicate not just internally but externally,” King said. “So our members can have real-time information, find out what’s missing, if there’s documents they need to sign, and it really just helps us move the beast.”
King spoke with Rebecca Knight at monday.com’s Elevate event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how the MPA tracks anti-piracy cases, how an AI agent triages security alerts and why CRM isn’t just for sales. (* Disclosure below.)
AI triage lightens the legal operations load
Every case starts with a person. A tip comes in, an investigator checks it and the case goes onto a board, where the team weighs a takedown, a cease-and-desist letter or litigation. Studio powers of attorney are tracked there too, so investigators know where they can act, King explained.
“I think before, each region really worked independently from one another, and this has allowed us to collaborate and work together,” she said.
The newest addition is an AI agent, the kind of tool monday.com is having every Elevate attendee build. It triages security advisories for the Trusted Partner Network, which vets editing bays, before a point person decides who needs a follow-up. King tested it before launch and built it without a coding background.
“I think with anyone, we get hundreds of emails a day and it’s really easy to ignore these alerts,” she said.
For a small legal operations team, the payoff is time, efficiency and analytics showing members how many cases were stopped before litigation. King’s advice to teams that see CRM as a sales-only tool is to think bigger.
“I would say to think of it as project management on steroids with the communication aspect tied to it,” King said. “The communication is key because it keeps everyone connected, especially when people are working remote or hybrid or around the world.”
Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of monday.com’s Elevate event:
(* Disclosure: TheCUBE is a paid media partner for monday.com’s Elevate event. Neither monday.com, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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