伙伴关系
公寓列表和Grotto AI将Renter优惠带入租借电话和旅游
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与Grotto AI合作，宣布 November 3，整合后在与未来居民交谈前，给租借团队提供预算，搬家日期，宠物和首选的便利设施等信息。
目标是去除租界旅程中反复出现的间歇：有人解释他们在搜索过程中需要什么，然后当一个财产小组接电话时必须重新开始。 Grotto将公寓出租人信息与财产细节和现有存货结合起来，然后用它指导租赁agents进行更相关的对话和提出建议。
以租赁对话连接搜索首选项
伙伴关系将这一进程的两个不同部分联系起来。 Grotto帮助房产员工准备并进行人际互动
对于一个想要两间房的公寓的人来说，公寓里有洗衣房和宠物房间，预定的好处是具体的。 agent租赁可以从相关单元和特征开始，而不是用租户已经提供的收集信息通话的第一部分。
Mike Wolber，公寓列表的首席销售官称在公告中宣布整合的带来租借商现有的偏好直接提供给租借团队，格罗托联合创始人兼CEO尼克·德沃(Nick Deveau)将更广泛的问题描述为从前一步开始的无上下文的连续互动。
早期转化试验措施
美国最大的公寓运营商之一魏德纳公寓住宅区311个社区的随机A/B测试显示，当格罗托浮出公寓列表的租户喜好并指导agents使用时，铅到铁的转换增加了35%.
所报告的改进措施是将前景发展到旅游，而不是将签署的租约或占用增加35%。 该发布没有提供单个线索的数量，测试持续时间或统计不确定性，因此最好将结果理解为一个运营商早期公司报告的结果。
公寓列表中的技术供给匹配背景
公寓列表的作用超越了发布财产列表。 它的匹配系统使用租户所宣称的需要，以及现有住房的信息，而其更广泛的AI产品则支持在整个搜索过程中的参与。 称公司的数据基础包括拥有已知结果的1200万份租约和6500万次租户与房产之间的对话。
最近公布的《公寓清单》产品表明了这一更广泛的方向。 其Gemini Connected App让租户利用预算，宠物，搬家时间以及便利设施等标准进行现场搜索，价格包括强制性收费。 Grotto伙伴关系处理不同的交割：使发现时收集的信息对租赁团队有用。
从技术上讲，这种移交取决于将租户的要求与正确的前景记录和财产目前的库存联系起来。 保持这些关系可能比通过一个无结构的对话更有用，agent必须从头读和解释。
Grotto 如何引导巡回赛的召唤和学习
Grotto的呼叫指导产品提供实时对话协助，可搜索财产知识和单位建议。 它还描述了自动捕捉租借者信息并发送给客户关系管理或物业管理软件，帮助下一位团队成员为巡演做准备。
其巡游协调工作流程从筹备到录制，后游反馈和后续。 Grotto 称系统可以生成教练和性能计分卡，充公嘉宾卡，并从巡演信息中起草下一步。 这些是更广泛的产品能力；伙伴关系公告特别强调将公寓清单的偏好带入租赁工作流程。
这是以租赁员工为中心的AI辅助销售模式。 该系统提供准备和指导，而agent进行谈话。 公告不披露基本的模型提供者，集成协议或优惠交换的详细技术设计。
更连续的租赁行程
该伙伴关系的重要性在于发现和服务之间的联系。 更好的匹配可以将租户带到合适的地产，但如果下次对话失去使匹配相关的信息，优势就会减弱。
公寓列表和Grotto通过将这种背景纳入到电话和旅游中，旨在使每次互动都建立在最后的基础上。 早期的旅游转换结果为这种方法提供了初步的衡量尺度；长期的结果将取决于更好地准备是否也产生合适的匹配、已完成的租约和租户更顺利的经验。
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Partnerships
Apartment List and Grotto AI Bring Renter Preferences Into Leasing Calls and Tours
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Apartment List and Grotto AI have partnered to carry renters’ preferences from an online apartment search into the calls and tours that follow. Announced November 3, the integration gives leasing teams information such as budget, move-in date, pets and preferred amenities before they speak with a prospective resident.
The goal is to remove a recurring break in the rental journey: someone explains what they need during a search, then has to start again when a property team answers the phone. Grotto combines Apartment List’s renter information with property details and available inventory, then uses it to guide leasing agents toward more relevant conversations and recommendations.
Connecting Search Preferences With Leasing Conversations
The partnership links two different parts of the process. Apartment List helps people discover suitable homes; Grotto helps the property’s staff prepare for and conduct the human interactions that turn an inquiry into a visit.
For someone seeking a two-bedroom apartment with in-unit laundry and room for a pet, the intended benefit is concrete. A leasing agent can begin with relevant units and features rather than spending the first part of a call collecting information the renter has already provided.
Mike Wolber, Apartment List’s chief sales officer, said in the announcement that the integration brings renters’ existing preferences directly to leasing teams so conversations can build on earlier interactions. Grotto co-founder and CEO Nick Deveau described the broader problem as a succession of interactions that start without context from the previous step.
What the Early Conversion Test Measures
In a randomized A/B test across 311 communities at Weidner Apartment Homes, one of the largest U.S. apartment operators, lead-to-tour conversion increased by 35% when Grotto surfaced Apartment List’s renter preferences and coached agents to use them, according to the companies.
The reported improvement measures prospects progressing to a tour, rather than a 35% increase in signed leases or occupancy. The release does not provide the number of individual leads, test duration or statistical uncertainty, so the result is best understood as an early company-reported outcome from one operator.
Apartment List’s Matching Technology Supplies the Context
Apartment List’s role extends beyond publishing property listings. Its matching system uses renters’ stated needs alongside information about the homes available, while its broader AI products support engagement across the search journey. The company says its data foundation includes 12 million leases with known outcomes and 65 million conversations between renters and properties.
A recent Apartment List product announcement illustrates that broader direction. Its Gemini Connected App lets renters search live listings conversationally using criteria such as budget, pets, move-in timing and amenities, with pricing that includes mandatory fees. The Grotto partnership addresses a different handoff: making information gathered during discovery useful to the leasing team.
Technically, that handoff depends on connecting a renter’s requirements to the correct prospect record and the property’s current inventory. Preserving those relationships can be more useful than passing along an unstructured conversation that an agent must read and interpret from scratch.
How Grotto Guides Calls and Learns From Tours
Grotto’s Call Guidance product provides real-time conversational assistance, searchable property knowledge and unit recommendations. It also describes automatically capturing renter information and sending it to customer relationship management or property management software, helping the next team member prepare for a tour.
Its tour-coaching workflow extends from preparation to recording, post-tour feedback and follow-up. Grotto says the system can generate coaching and performance scorecards, populate guest cards and draft next steps from tour information. These are broader product capabilities; the partnership announcement specifically highlights bringing Apartment List preferences into the leasing workflow.
This is an AI-assisted sales model centered on the leasing employee. The system supplies preparation and guidance while the agent conducts the conversation. The announcement does not disclose the underlying model provider, integration protocol or the detailed technical design of the preference exchange.
A More Continuous Rental Journey
The partnership’s significance is the connection between discovery and service. Better matching can bring a renter to a suitable property, but the advantage is weakened if the next conversation loses the information that made the match relevant.
By carrying that context into calls and tours, Apartment List and Grotto aim to make each interaction build on the last. The early tour-conversion result offers an initial measure of that approach; longer-term outcomes will depend on whether better preparation also produces suitable matches, completed leases and a smoother experience for renters.
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