伙伴关系
ServiceNow控制塔联盟创始成员
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ServiceNow 2026年10月28日宣布 ServiceNow控制塔联盟，是一个跨越AI，云基础设施，安全，治理，价值计量，以及象征度量的合作伙伴生态系统，创始成员中包括Kong，还包括Anthropic,Amazon网络服务，Cisco,HideLayer,NVIDIA,Okta,OpenAI,Stripe,WitnessAI，和Zenity.
该联盟围绕ServiceNow超级智能控制塔建造，ServiceNow将其描述为用于发现，安全，治理，观察，测量企业AI的集中控制平面。 成员将与ServiceNow合作，帮助客户在规模上安全采用可信赖的企业AI，他们的解决方案将根据公告通过控制塔进行发现，观察和治理。 该方案将与现有的ServiceNow Store和Workflow数据网络伙伴护照程序共存。
Amit Zavery, ServiceNow的总裁，首席产品官和首席操作官，称在宣布AI agents在数量和能力上倍增，以至于没有任何单一的解决方案无论多么强大，都无法独自看到或保护一切。 He 称 AI治理需要合作伙伴的生态系统，愿意在开放平台上共同创新，联盟的本意是让客户具有能见度，控制和信心，与AI一起转型。
合作伙伴的三种参与模式
ServiceNow 称联盟伙伴在三个方面与之合作。 在共同建设轨道下，合作伙伴与ServiceNow合作解决在超级情报控制塔上运行的解决方案，在已经用于治理AI的平台上发展企业，而不是提供独立的工具客户必须整合自己。 在 " 交付管理 " 下，经过精心设计、预先整合的解决方案必须通过ServiceNow的认证和认证程序，并采用agent身份和安全护栏的共同标准。 在销售和领导联合下，选定合作伙伴将其解决方案与控制塔相结合，以创造ServiceNow在全球销售和支持的报价。
对于客户，ServiceNow 称，联盟提供了一套经过整理的AI解决方案，这些解决方案在上市前通过了资格认证，认证和整合测试，允许从一开始就通过治理到位。
金刚的创始成员角色
Kong，自称AI Connectivity Company，于2026年10月28日分别成为其创始会员宣布，表示将与ServiceNow和其他创始会员合作，帮助将安全和治理带给AI应用所依赖的模型，工具，以及agents.
在Kong的公告中，CEO和共同创始人Augusto Marieti 称："AI治理取决于强制agents能够获取和做什么。 ServiceNow和Kong一起，可以把企业AI政策变成跨API，模型和工具的控制点，帮助客户让AI agents充满信心地工作".
Kong 称的参与遵循联盟的三种模式：与ServiceNow合作解决在超级情报控制塔运行的解决方案，为ServiceNow的资格认证和认证程序提交解决方案，并与ServiceNow创建联合，深度整合的报价。 在ServiceNow的发布中，Marietti 称 Kong将帮助将平台的治理扩展为实时执行，跨越AI agents依赖的API，模型和工具。
Kong描述其Kong Konnect平台赋予企业在API、模型和工具上一致执行安全和准入政策的权利，在联盟内，Kong 称 it 带来通过Kong AI Gateway执行到LLM,MCP，以及agent到agent的交通，将治理政策转化为实时对AI如何与企业联系的控制。
控制塔产品函数
ServiceNow产品页描述了超级智能控制塔的功能，包括发现，安全，治理，可观察性和价值计量。 发现功能自动将AI agents，模型，和MCP服务器从第一或第三方盘点，并与客户的配置管理数据库链接。 安全功能跟踪AI的身份和访问，屏蔽提示词注入，并包括一个停止AI agent的杀机开关。 治理职能为欧盟AI法案，NISTAI风险管理框架，以及加州AI透明法案提供生命周期工作流程和箱外内容包。 观测功能通过度量衡和日志跟踪agent的性能，而测量功能跟踪采用率，实现值和投资回报。
该页还描述了AI Passport，这是向每个本地或第三方AI agent签发的签名文件，确认其身份，并界定允许它做什么，范围从客户的商业背景看。 根据ServiceNow的说法，ServiceNow AI平台在运行时执行文档，并屏蔽其范围之外的任何动作。
其他创始成员的发言
ServiceNow的公告包括其他创始成员的声明。 DJ Sampath,Cisco的AI软件和平台高级副总裁兼总经理，称连接Cisco AI Defence和ServiceNow，给予客户 AI资产能见度和安全发现，最终推动补救。 HideLayer CEO和联合创始人克里斯托弗·塞斯蒂托·称 HideLayer 带来专为合伙公司建造的AI安全，而ServiceNow 带来则是企业平台和工作流程的管弦乐。 NVIDIA的战略伙伴关系副总裁帕特·李(Pat Lee)，称 ServiceNow给agents提供工作流程和业务背景，以获得工作完成，而NVIDIA OpenShell则在运行时间执行边界。
Okta首席产品官Ely Kahn 称联盟将Okta正在进行的工作与ServiceNow 相结合，将ServiceNow的封存决策层与Okta的杀关能力结合起来，阻止agents超出预定范围的新信使请求。 He 称公司有一个共同的愿景，即推进必要的开放标准，使跨平台的杀机开关成为可能。
Scott Woody),Metronome,Stripe产品，称的首席执行官和创始人，公司正在加入联盟，帮助企业将基于使用和结果的定价模式付诸实践，可靠计费，实时知名度投入使用，并控制支出。 WitnessAI首席产品官Dan Graves 称整合了WitnessAI的语言模型，他称这些模型旨在理解行为意图，与控制塔带来新层次的AI政策控制，使用分析以及成本控制。 Zenity CEO Ben Kliger 称 ZZ 带来在整个AI agent生命周期的保护和控制，超级智能控制塔通过将安全植入客户已经依赖的工作流程，将安全延伸至整个企业。
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Partnerships
Kong Becomes Founding Member of ServiceNow Control Tower Alliance
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ServiceNow on October 28, 2026 announced the ServiceNow Control Tower Alliance, a partner ecosystem spanning AI, cloud infrastructure, security, governance, value measurement, and token metering, with Kong among founding members that also include Anthropic, Amazon Web Services, Cisco, HiddenLayer, NVIDIA, Okta, OpenAI, Stripe, WitnessAI, and Zenity.
The alliance is built around the ServiceNow Super Intelligence Control Tower, which ServiceNow describes as a centralized control plane to discover, secure, govern, observe, and measure enterprise AI. Members will work with ServiceNow to help customers adopt trusted enterprise AI safely at scale, and their solutions will be discovered, observed, and governed through the Control Tower, according to the announcement. The program will coexist alongside the existing ServiceNow Store and Workflow Data Network Partner Passport programs.
Amit Zavery, ServiceNow’s president, chief product officer and chief operating officer, said in the announcement that AI agents have multiplied in number and capacity to the point where no single solution, however powerful, can see or protect everything on its own. He said AI governance requires an ecosystem of partners willing to innovate together on an open platform, and that the alliance is meant to give customers the visibility, control, and confidence to transform with AI.
Three Engagement Modes for Partners
ServiceNow said alliance partners work with it in three ways. Under the build-together track, partners collaborate with ServiceNow on solutions that run on the Super Intelligence Control Tower, building on the platform enterprises already use to govern AI rather than offering standalone tools customers must integrate themselves. Under deliver-with-governance, curated, pre-integrated solutions must pass ServiceNow’s qualification and certification process, with shared standards for agent identity and safety guardrails. Under sell-and-lead-together, select partners integrate their solutions with the Control Tower to create offerings that ServiceNow sells and supports globally.
For customers, ServiceNow said the alliance provides a curated set of AI solutions that have passed its qualification, certification, and integration testing before being listed, allowing adoption with governance in place from the start.
Kong’s Founding-Member Role
Kong, which describes itself as the AI Connectivity Company, separately announced its founding membership on October 28, 2026, saying it will work alongside ServiceNow and the other founding members to help bring security and governance to the models, tools, and agents that AI applications depend on.
In Kong’s announcement, CEO and co-founder Augusto Marietti said: “AI governance depends on enforcing what agents can access and do. Together, ServiceNow and Kong can turn enterprise AI policies into control points across APIs, models, and tools, helping customers put AI agents to work with confidence.”
Kong said its participation follows the alliance’s three modes: collaborating with ServiceNow on solutions that run on the Super Intelligence Control Tower, submitting its solutions to ServiceNow’s qualification and certification process, and creating joint, deeply integrated offerings with ServiceNow. In ServiceNow’s release, Marietti said Kong will help extend the platform’s governance into real-time enforcement across the APIs, models, and tools that AI agents depend on.
Kong describes its Kong Konnect platform as giving enterprises consistent enforcement of security and access policies across the APIs, models, and tools their agents use, with the freedom to change models, providers, and environments without rebuilding governance. Within the alliance, Kong said it brings that enforcement to LLM, MCP, and agent-to-agent traffic through Kong AI Gateway, translating governance policies into real-time control over how AI connects to the business.
Control Tower Product Functions
A ServiceNow product page describes the Super Intelligence Control Tower’s functions across discovery, security, governance, observability, and value measurement. The discovery function automatically inventories AI agents, models, and MCP servers from first or third parties and ties them to the customer’s configuration management database. Security functions track AI identity and access, block prompt injections, and include a kill switch that stops an AI agent. Governance functions provide lifecycle workflows and out-of-the-box content packs for the EU AI Act, the NIST AI Risk Management Framework, and the California AI Transparency Act. Observability functions monitor agent performance through metrics and log traces, while measurement functions track adoption rates, realized value, and return on investment.
The page also describes AI Passport, a signed document issued to every native or third-party AI agent that confirms its identity and defines what it is allowed to do, scoped to the customer’s business context. According to ServiceNow, the ServiceNow AI Platform enforces the document at runtime and blocks any action outside its scope.
Statements From Other Founding Members
ServiceNow’s announcement included statements from other founding members. DJ Sampath, senior vice president and general manager of AI software and platform at Cisco, said connecting Cisco AI Defense with ServiceNow gives customers AI asset visibility and security findings and ultimately drives remediation. HiddenLayer CEO and co-founder Christopher Sestito said HiddenLayer brings purpose-built AI security to the partnership while ServiceNow brings the enterprise platform and workflow orchestration. Pat Lee, vice president of strategic partnerships at NVIDIA, said ServiceNow gives agents the workflows and business context to get work done while NVIDIA OpenShell enforces the boundaries at runtime.
Okta chief product officer Ely Kahn said the alliance extends Okta’s ongoing work with ServiceNow, which combines ServiceNow’s containment decision layer with Okta’s kill switch capability to block new token requests from agents acting beyond their intended scope. He said the companies share a vision of advancing the open standards needed to make a cross-platform kill switch possible.
Scott Woody, CEO and founder of Metronome, a Stripe product, said the company is joining the alliance to help businesses put usage- and outcome-based pricing models into practice with reliable billing, real-time visibility into usage, and controls on spending. WitnessAI chief product officer Dan Graves said integrating WitnessAI’s language models, which he described as designed to understand behavioral intent, with the Control Tower brings new levels of AI policy control, usage analytics, and cost controls. Zenity CEO Ben Kliger said Zenity brings protection and control across the AI agent lifecycle and that the Super Intelligence Control Tower extends that security across the enterprise by embedding it into the workflows customers already rely on.
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