近日一位Reddit网友发帖爆料，几个月前，他在OfferUp平台上花650美元购买了一台原价1500美元的二手电脑，上个月下载Windows更新后，这台电脑突然被远程锁定，无法正常使用。帖子发出后，NZXT合作伙伴、负责运营Flex租赁计划的Fragile公司在评论区现身，直接道破了电脑被锁的原因：这台电脑是NZXT Flex的租赁设备，卖家既不拥有它，也无权出售。
不过为了保护消费者的权益并打击盗卖行为，厂商提出了一项补偿计划：只要买家能够提供交易记录、聊天截图及卖家信息，并将该被盗电脑移交给当地警方，厂商将免费为其寄送一台全新的电脑作为补偿。
据了解，NZXT的电脑租赁计划始于2024年，定位是为那些急需电脑、但暂时无力承担一次性购机开销的用户提供解决方案。
然而该计划运行一年多后便遭遇麻烦，因为该公司此前曾因租赁程序问题在加州面临集体诉讼，并支付了高达345万美元（约2484万元人民币）的赔偿金。
也正因如此，不少网友评价这次处理结果，算得上用户买到假货或者黑货后难得的一次维权胜利，NZXT和Fragile也借此收获了不少好评。
目前该网友正在等待运输标签和寄送指引，将旧机交至FedEx网点后，新电脑便会随后寄出。
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A recent post from a Reddit friend who had purchased a used computer for $1,500 on the OfferUp platform a few months earlier, after downloading the Windows update last month, the computer was suddenly locked remotely and was not functional. When the post was issued, the NZXT partner, Fragile, which runs the Flex Leasing Scheme, appeared in the comment area and went straight to the point where the computer was locked: The computer is a leased equipment for NZXT Flex, which the seller neither owns nor has the right to sell.
However, in order to protect the interests of consumers and to combat theft, the manufacturer has introduced a compensation scheme: as long as the buyer is able to provide transaction records, chats and seller information and hand over the stolen computer to the local police, the manufacturer will send a completely new computer as compensation.
It is understood that NZXT ' s computer rental scheme, which began in 2024, is intended to provide a solution for those users who urgently need computers but who are temporarily unable to afford the one-time purchase cost.
However, more than a year after the scheme had been in operation, the company had previously faced a class action in California for leasing procedures and had paid up to $3.45 million (approximately RMB 2.484 million).
This is why a number of netizens have evaluated the results of this treatment as a unique power-seeking victory for users who have bought fakes or blacks, as well as for NZXT and Fragile.
The network member is currently awaiting transport labels and instructions, and the new computer will be sent after handing over the old machine to the FedEx site.
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