ZDNET的关键外卖
- 一些iPhone Duo内幕在脱箱数小时内在链条上失效。
- 原因不明，但同样的损害指错的一批链条。
如果失败，请记录，不要接受指责，并选择退款或替换。
情况如何？
业主看到显示上出现了明亮的白线，有时是在拥有几小时内。 而所有报道的破坏似乎都是一样的——一条或多条明亮的线横跨显示器右侧，大约是上行路的三分之一，中间有一条二级线。
为何如此？
底线：我们不知道
更多来自 ZDNET
与所谓的“裂缝门 ” 有关，iFixit的拆解专家一直忙碌——他们彻底拆散了一个Duo，建造了链条的3D模型，并确定了链条机制可能会破坏内部显示的几种方式。
可能是弹性显示器与一个支持栏接触，最后，破坏似乎开始于许多边缘、部件和移动部件汇合的地方，这种汇合可能比预期的更能强调显示。
韩国YouTuber CuriousHagi QQ也拆散了一台iPhone Duo
我从受影响用户的报告中注意到的另一种模式是，他们的Duos最初打开和关闭很顺利，但后来他们在打开和关闭听筒时开始遇到阻力，在此之后，显示会在几个开放/闭合周期内破裂。
这些损坏报告开始出现的速度——有些在几个小时内——表明这是一个制造或组装问题，而不是磨损问题。 它是一个复杂的链条，由一百多个组件组成，所以很多事情会出错。
如果你受到影响
因为这是一个制造或组装问题
然而，根据我从用户那里读到的关于这种情况的报告，目前围绕这一问题的客户服务和支助信息似乎有些模糊不清。
一个受影响的用户报告说，Apple天才在佛罗里达州杰克逊维尔的Apple商店与他们交谈，告诉他们，他们一定是损坏或丢弃了Duo，然后继续说，“这是一个新装置，它很脆弱，这些东西应该用新技术来预测，”然后建议业主为它投保并提出索赔。
但不要让这件事拖累你。
我将这么做：
- 记录问题拍下损坏的照片
- 接近零售商。 如果你从Apple购买，请联系Apple；如果你从第三方零售商或你的航空母公司那里得到，那是你的第一个停靠港。
- 不要承担任何破坏听筒的责任。 你可能会遇到一些阻力，但站稳脚跟。 超过两千元的专辑应该持续几个小时
- 选择归根结底，您可能会得到两种选择：退款回报或替换。
我要退款还是换人？
Duo的供应量很低，这意味着你极不可能从一个手持替补的零售商(即使该零售商是Apple)中走出。 我只看到一则报告，许多人被告知，然而，这种情况可能会改变，因为Apple可以选择将更多的库存转用于替代渠道来解决这一问题。
当然，这假设问题并不特别普遍(再过一会儿
如果你能等，那我的建议就是等但是如果你打算卖掉或交易你现有的手机，那会给你留下一点束缚。 收回退款，等待这一切吹过去，然后再买一个是最好的选择给你。
我还没断！我该怎么办？
狡猾的问题。 如果你的Duo现在没事
估计大部分人把1,999美元降到3,199美元，不论Apple对此有何政策
另外，如果你直接从Apple购买了听筒，如果这个问题使你对折叠的iPhone的稳健性失去信心，你还有14天的时间返回。 如果你从承运人或第三方那里购买，你必须检查他们的回报政策(并了解任何费用)。
这个屏幕问题有多广泛？
不太喜欢
任何新的iPhone 发布在第一天都会看到数十万个设备，我读过不到十几份关于此事的第一手报告。
再加上这些损害似乎都完全一样，这表明这很可能是一连串缺陷的链条，但这是否会在短期内造成更多的短缺，仍有待观察。
我已联系Apple征求意见
本文由 AI图鉴自动抓取并翻译，版权归原作者所有；如需查看原文请点下方链接。
ZDNET’s key takeaways
- Some iPhone Duo inner screens are failing at the hinge within hours of unboxing.
- The cause is unknown, but identical damage points to a faulty batch of hinges.
- If yours fails, document it, don’t accept blame, and choose refund or replacement.
What’s happening?
Owners are seeing bright white lines appear on the display, sometimes within a few hours of ownership. And all the damage being reported seems to be the same — one or more bright lines running across the right-hand side of the display about a third of the way up, with a secondary line along the middle.
What’s causing it?
Bottom line: We don’t know, but there are some well-informed guesses out there.
More from ZDNET
There’s been a flurry of activity over the weekend related to what is, rather predictably, being called “Crackgate.” The teardown experts at iFixit have been busy — they completely disassembled a Duo, built a 3D model of the hinge, and identified several ways the hinge mechanism could be damaging the inner display.
It could be that the flexible display is coming into contact with a support bar that doesn’t retract properly, or that a rail that moves during folding is brushing against the screen, causing a pressure hotspot. Finally, the damage appears to start where a lot of edges, components, and moving parts converge, and that convergence could be stressing the display more than expected.
South Korean YouTuber CuriousHagi 궁금하기 also took apart an iPhone Duo to examine the hinge and posted a very informative video.
Another pattern I’ve noticed in reports from affected users is that their Duos initially opened and closed smoothly, but then they began to encounter resistance when opening and closing the handset, and after this, the display would break within a few open/close cycles.
The speed with which these damage reports began to appear — some within a few hours — suggests this is a manufacturing or assembly issue, not wear. It’s a complicated hinge made up of more than a hundred components, so there’s a lot of scope for things to go wrong.
What should you do if you’re affected?
Because this is a manufacturing or assembly issue, it’s ultimately not down to you.
However, based on the reports I’ve read from users in this situation, the customer service and support messaging around this issue seems to be a little muddled at present.
One affected user reports that an Apple Genius they spoke to at an Apple Store in Jacksonville, Florida, told them that they must have damaged or dropped the Duo, before going on to say that “it’s a new device and it’s fragile and these things should be expected with new technology,” and then suggested that the owner insure it and make a claim.
But don’t let this put you off.
Here’s what I’d do:
- Document the issue. Take photos of the damage and note the timeline of events (which shouldn’t be difficult, as you haven’t had the handset long).
- Approach the retailer. If you bought it from Apple, contact Apple; if you got it from a third-party retailer or your carrier, that’s your first port of call.
- Don’t accept any responsibility for damaging the handset. You might get some resistance, but stand your ground. A $2,000+ handset should last longer than a few hours, and since there are a number of reports of the issue circulating (and plenty of secondary reporting), you’re not alone.
- The options. In the end, you’ll probably be presented with two options: a return for a refund or a replacement.
Should I take a refund or a replacement?
Supplies of the Duo are low, which means you’re highly unlikely to walk out of a retailer with a replacement in hand (even if that retailer was Apple). I’ve only come across one report in which an affected owner received an immediate replacement. Most are being told they’ll have to wait until January for a replacement. However, this might change, as Apple could choose to divert more stock to replacement channels to address this issue.
And, of course, this assumes that the issue isn’t particularly widespread (more on this in a second) and that Apple can figure it out and resolve it quickly.
If you can wait, then my advice is to wait. But if you were planning to sell or trade in your existing handset, that would leave you in a bit of a bind. Grabbing a refund and waiting for all this to blow over before buying another one will be the best option for you.
Mine’s not broken yet! What should I do?
Tricky question. What if your Duo is fine right now, but falls victim to “Crackgate” down the line?
I’m assuming that most people dropping $1,999 to $3,199 on a handset will have AppleCare or some third-party insurance to fall back on. That’ll give you peace of mind moving forward no matter what Apple’s policy on this ends up being in the long term.
Also, if you bought the handset directly from Apple, you have 14 days to return it if this issue has made you lose confidence in the robustness of a folding iPhone. If you bought it from a carrier or third party, you’ll have to check their returns policy (and be aware of any fees).
How widespread is this screen issue?
Not very.
It’s safe to say that any new iPhone launch will see hundreds of thousands, maybe millions, of devices land in the hands of new owners on day one. Despite the hype around “Crackgate,” I’ve read fewer than a dozen firsthand reports of the issue.
This, combined with the fact that the damage all seems to be exactly the same, suggests it’s likely a batch of defective hinges that made it into the wild, and it’s an issue that’ll be sorted out going forward. But whether that causes more shortages in the short term remains to be seen.
I’ve reached out to Apple for comment and will update this story if and when I hear back.
Auto-fetched and translated by AI Atlas. All rights belong to the original author.