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审查者很少谈论可靠性。 店主多提两次
数周前，我们比较了 Reddit 拥有者和 YouTube 评论员对于同一产品的负面评价。 这次我们看他们谈什么在19个类别的657种产品中，所有者提出了可靠性、耐久性和客户支持，是审查者的两倍，他们对现在几乎所有应用都提出了批评。
在这14个类别中：审查人意见占7.8%，所有者意见占17.0%。 14个中的13个业主提出更多；网球球机是例外，只有91个业主意见。 YouTube评论的6900条意见，Reddit线条的3,567条意见。 留出：视频门铃，智能自动调温器，机械键盘和3D扫描仪，其中可靠性不是它自己的话题(折叠成"连接，可靠性与支持"等较宽的话题)，以及泡菜球机，它们还没有Reddit线程。
大部分审查完成后显示的断裂
- 机器人真空：1%的审查者意见和18%的所有者意见的可靠性上升。 一个审查涉及几个星期；失败者往往在几个月后写作。
自净垃圾箱：3%对39%。 业主大多描述故障情况以及更换需要多长时间。
- 当业主提出它，他们所说的70%是负面的。 提到它的评论者是15%的负数。
Apps：同样的关注，相反的判决
评论员和所有者谈论应用、软件和连通性的问题同样频繁(8.2%对9.4%)。 他们不同意：21%的审阅员对app的评论是否定的，相比之下71%的拥有者的意见。
两种产品显示了最终结果：
- 7,999美元激光刻画排在最后9位 Glowforge Pro在设置和方便使用上获得了8个正面和0个负面的评价。 它在软件和连通性(3正，7负)以及可靠性和支持(2正，7负)上都失去了。 业主大多反对付费的软件订阅，需要互联网连接才能使用该机器。
- 一个350美元的智能锁排最后20。 Eufy FamiLock S3对其应用功能和智能家用功能有0个正反观点和7个负反观点，大多是关于一个坚固的软件更新使得锁无法使用。 其全部10个来源都是Reddit线程。
如果你打算买
- 搜索所有者线索，用于模型外加"月"或"一年后"，而不仅仅是发布评论。
- 检查设备是否还在工作如果应用程序或公司的服务器消失。
- 看看保修的长度房主如何描述换人
在数字之前读这个
- 评论员什么也没有隐瞒大多数审查是在头几天或几周内与一个新单位进行的。 这对大多数失败来说还为时过早，很难检验公司的支持。
- 当事情出问题时，所有者都贴上没有人会开始说他们的机器人真空还在工作，所以这些数字显示了主人们担心什么，而不是东西被打破的频率。 就规模而言：在所有专题中，56%的所有人意见和15%的审查者意见是否定的。 可靠性(70%)和apps(71%)仍然远高于业主自己的平均水平。
- 专题分组事项。 如果我们还计算"价值与支持"或"反应与密钥可靠性"等混合话题，所有者将可靠性提升2.4倍而非2倍，在拥有者意见的所有17个类别中则更多。 我们以更严格的数字领先。 app也一样："连接与电池"等混合话题被忽略。
- 一些YouTube评论被赞助。 我们像其他消息来源一样统计他们无法可靠地判断他们是谁
- AI模型将每个意见标上一个主题，并标为正或负。 每条意见都与它从句子中产生的句子相关，因此可以检查其中任何一个。
方法
- 来源：YouTube评论和Reddit线条约657种产品目前在19类销售，为BettaScore排名收集：来自YouTube的8,062条意见和来自Reddit的4,525条。 评议网站，论坛和Hacker News(517条意见)不在比较之列。
- 何谓意见：一个来源对一个产品的一个主题的看法。 涵盖五个专题的资料来源计5次；提及一个专题的资料来源计10次。
- 专题小组：可靠性是任何关于可靠性、耐久性、保修、服务或支持的专题；应用是任何关于应用、软件、固件或连通性的专题。 混合议题均被排除在外。
- 分享：对一个话题组的意见包括中立的平台的所有意见。 负股只算正反观点。
关于贝塔分数
BettaScore根据公众评论对产品的评价排名。 我们的购物连线一文不值
排名
现在看看上面是谁
每个排名的显示拥有者和审查者对每个模型的描述，包括可靠性，每个分数后面的引用。
- 1 CASA LEO Leo's Loo too (英语). - 1 CASA LEO Leo's Loo too (英语).
- 2PETSNOWY 喷雾+ 自清除垃圾箱
- 3WHISKER LITER - 机器人4号
关于可靠性的意见
- 1ORTUR激光师3
- 2号热带气旋
- 3WECREAT卢莫斯
关于可靠性的意见
- 1GARDENA赛尔诺微型
- 2ECOVACS GOAT O1000 利达尔PRO
- 3ECOVACS A3000 LiDAR PRO (英语).
关于可靠性的意见
- 1MOVA V50 超强
- 2ECOVACS迪博特X1欧姆尼
- 3EUREKA J15 Pro Ultra(超超强)
关于可靠性的意见
- 1WYBOT S2太阳能
- 2WYBOT C2视觉
- 3DOLPHIN E10机器人池清洁工
关于可靠性的意见参见排名参见所有19个排名 657个产品，7 895个来源。 选一个你买的。
本文由 AI图鉴自动抓取并翻译，版权归原作者所有；如需查看原文请点下方链接。
Published
Reviewers rarely talk about reliability. Owners bring it up twice as often
A few weeks ago we compared how negative Reddit owners and YouTube reviewers are about the same products. This time we looked at what they talk about. Across 657 products in 19 categories, owners brought up reliability, durability and customer support twice as often as reviewers did, and they were far more critical of the apps that now come with almost everything.
Across these 14 categories: 7.8% of reviewer opinions vs 17.0% of owner opinions. Owners bring it up more in 13 of the 14; tennis ball machines are the exception, with only 91 owner opinions. 6,900 opinions from YouTube reviews and 3,567 from Reddit threads. Left out: video doorbells, smart thermostats, mechanical keyboards and 3D scanners, where reliability isn't a topic of its own (it's folded into a broader one such as "Connection, Reliability & Support"), and pickleball machines, which have no Reddit threads yet.
Most of what breaks shows up after the review is done
- Robot vacuums: reliability comes up in 1% of reviewer opinions and 18% of owner opinions. A review covers a few weeks; the failures owners write about tend to come months later.
- Self-cleaning litter boxes: 3% vs 39%. Owners mostly describe breakdowns and how long a replacement takes.
- When owners do bring it up, 70% of what they say is negative. Reviewers who mention it are negative 15% of the time.
Apps: the same attention, the opposite verdict
Reviewers and owners talk about apps, software and connectivity about equally often (8.2% vs 9.4% of opinions). They don't agree on them: 21% of reviewer opinions on apps are negative, compared with 71% of owner opinions.
Two products show where this ends up:
- A $7,999 laser engraver ranks last of 9. The Glowforge Pro gets 8 positive and 0 negative opinions on setup and ease of use. It loses on software and connectivity (3 positive, 7 negative) and on reliability and support (2 positive, 7 negative). Owners mostly object to a paid software subscription and needing an internet connection to use the machine.
- A $350 smart lock ranks last of 20. The Eufy FamiLock S3 has 0 positive and 7 negative opinions on its app and smart-home features, mostly about a firmware update that left locks unusable. All 10 of its sources are Reddit threads.
If you're about to buy
- Search owner threads for the model plus "months" or "a year later", not just the launch reviews.
- Check whether the device still works if the app or the company's servers go away.
- Look at the warranty length and how owners describe getting a replacement.
Read this before the numbers
- Reviewers aren't hiding anything. Most reviews are made in the first days or weeks with a new unit. That's too early for most failures, and it's hard to test a company's support.
- Owners post when something goes wrong. Nobody starts a thread to say their robot vacuum still works, so these numbers show what owners worry about, not how often things break. For scale: across all topics, 56% of owner opinions and 15% of reviewer opinions are negative. Reliability (70%) and apps (71%) are still well above the owners' own average.
- Topic grouping matters. If we also count mixed topics such as "Value & Support" or "Responsiveness & Key Reliability", owners bring up reliability 2.4 times as often instead of twice, and more in all 17 categories that have owner opinions. We lead with the stricter number. The same goes for apps: mixed topics like "Connectivity & Battery" are left out.
- Some YouTube reviews are sponsored. We count them like any other source and can't reliably tell which ones are.
- An AI model labels each opinion with a topic and as positive or negative. Every opinion links back to the sentence it came from, so any of them can be checked.
Method
- Sources: YouTube reviews and Reddit threads about 657 products currently on sale in 19 categories, collected for BettaScore's rankings: 8,062 opinions from YouTube and 4,525 from Reddit. Review sites, forums and Hacker News (517 opinions) aren't in the comparison.
- What counts as an opinion: one source's view on one topic of one product. A source that covers five topics counts five times; a source that mentions a topic ten times counts once.
- Topic groups: reliability is any topic about reliability, durability, warranty, service or support; apps is any topic about apps, software, firmware or connectivity. Mixed topics are left out of both.
- Shares: opinions in a topic group ÷ all opinions from that platform, including neutral ones. Negative shares count positive and negative opinions only.
About BettaScore
BettaScore ranks products by what public reviews say about them. No brand pays to be listed or to rank higher, and our shopping links earn nothing.
The rankings
Now see who comes out on top
Each ranking shows what owners and reviewers say about every model, reliability included, with the quotes behind each score.
- 1CASA LEO Leo's Loo Too
- 2PETSNOWY SNOW+ Self-Cleaning Litter Box
- 3WHISKER Litter-Robot 4
Opinions about reliabilitySee the rankingLaser engravers
- 1ORTUR Laser Master 3
- 2ATOMSTACK Hurricane
- 3WECREAT Lumos
Opinions about reliabilitySee the rankingRobot lawn mowers
- 1GARDENA SILENO minimo
- 2ECOVACS GOAT O1000 LiDAR PRO
- 3ECOVACS A3000 LiDAR PRO
Opinions about reliabilitySee the rankingRobot vacuums
- 1MOVA V50 Ultra
- 2ECOVACS Deebot X1 Omni
- 3EUREKA J15 Pro Ultra
Opinions about reliabilitySee the rankingRobot pool cleaners
- 1WYBOT S2 Solar
- 2WYBOT C2 Vision
- 3DOLPHIN E10 Robotic Pool Cleaner
Opinions about reliabilitySee the rankingSee all 19 rankings 657 products, 7,895 sources. Pick the one you're shopping for.
Auto-fetched and translated by AI Atlas. All rights belong to the original author.